The internationally recognised ISO 9001 standard is generic. It is not a product standard, but applicable to any manufacturing or service industry. Created by the International Organization for Standardization (ISO), its objective is to set international requirements for quality management systems.
Key features The standard applies to the processes in an organisation which have an impact on quality. It emphasises continual improvement and customer satisfaction.
The major clauses in the standard are:
- Quality management system
- Management responsibility
- Resource management
- Product realisation
- Measurement, analysis, and improvement
Where do I go from here?To be certified, you need to implement an effective quality management system complying with the requirements of the standard.
DNV Business Assurance is an accredited third party certification body. We provide relevant training and ISO 9001 certification services. See how you can get started on
the road to certification .