Topics to be covered:
- 11 reasons why internal audits are ineffective
- How to make them effective through a process approach
- Communicating audit results
- Elements and Characteristics of a process
- Critical elements and preparation
About the presenters
Manuel Marco
Western District Manager for DNV Business Assurance, USA
Manuel Marco has been involved with Management System Certification since 1993 in Europe, North America and Latin America, where he has held different management positions. Manuel has been qualified as Lead Assessor for ISO/IEC 20000-1, ISO 9001 Lead Assessor, QS-9000 and ISO/TS 16949, and Assessor for ISO 14001. He has also been qualified as Lead Evaluator for the Carnegie Mellon eSourcing Capability Models for Service Providers (eSCM-SP) and Clients (eSCM-CL).
Gary Farrell
DNV District Manager for DNV Business Assurance USA
Mr. Farrell’s work experience spans 20 plus years with DNV and includes over 15 years as a DNV Lead Auditor. He is a DNV Lead Auditor and IRCA Lead Auditor, and was a QA Manager for an oilfield services and manufacturing company
About DNV
DNV's unique risk management approach to services provides the possibility to offer innovative services that meet customers' needs across industries. DNV is recognized as a trusted partner for improved quality, safety and environmental operations.
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